Resolve Customer Issues
Faster with AI Automation
Handle 10× more support tickets without adding headcount. AI-powered triage and response drafting cut resolution time by 70% while lifting CSAT scores across every channel.
ROI Calculator
Calculate your potential savings and efficiency gains
From hours to seconds
A SaaS company receiving 15,000+ monthly tickets across email, chat, and web forms. Manual triage by a two-person ops team created a 4-hour average backlog before any ticket reached the right agent.
Inbound classification
Intelligent routing
Escalation & SLA monitoring
Every ticket is instantly labelled by type, urgency, and sentiment — billing, technical, feedback — with no human intervention, eliminating the triage backlog entirely.
Tickets are matched to the best-qualified agent or team based on expertise, availability, and historical resolution patterns, cutting first-contact resolution time in half.
Altrina tracks open tickets against SLA thresholds and auto-escalates at-risk items with full context, ensuring nothing slips through while managers focus on high-value work.
From hours to seconds
A SaaS company receiving 15,000+ monthly tickets across email, chat, and web forms. Manual triage by a two-person ops team created a 4-hour average backlog before any ticket reached the right agent.
Inbound classification
Every ticket is instantly labelled by type, urgency, and sentiment — billing, technical, feedback — with no human intervention, eliminating the triage backlog entirely.
Intelligent routing
Tickets are matched to the best-qualified agent or team based on expertise, availability, and historical resolution patterns, cutting first-contact resolution time in half.
Escalation & SLA monitoring
Altrina tracks open tickets against SLA thresholds and auto-escalates at-risk items with full context, ensuring nothing slips through while managers focus on high-value work.
From 12 minutes to under 90 seconds
An e-commerce brand with a 30-person support team handling 8,000 weekly contacts. Agents were spending 80% of their time rewriting the same answers from scratch, leaving complex issues under-served.
Knowledge base indexing
Altrina ingests your help centre articles, past resolved tickets, and product documentation, building a dynamic retrieval layer that surfaces the right answer for any query.
Draft generation
For each incoming ticket, Altrina presents a full draft reply — grounded in your knowledge base, matched to your tone of voice, and ready for a single-click send or light edit.
Continuous improvement
Accepted, edited, and rejected drafts feed back into the model. Quality scores and agent feedback loops mean Altrina's suggestions improve automatically over time.
40% deflection in 30 days
A B2B software company with a 50-agent team and growing ticket volume. Their help centre was outdated — 60% of incoming tickets were questions already answered somewhere in their docs.
Gap analysis
Altrina analyses your ticket history to identify the most frequently asked questions that lack a good self-service answer, ranking them by deflection opportunity.
Article generation
Draft help articles are auto-generated from resolved tickets and internal docs, reviewed by your team in a single editing queue before publishing.
Search & surfacing
The updated knowledge base powers an AI search widget that gives customers accurate answers before they submit a ticket — measured deflection reported in real time.
Saving accounts before they leave
A subscription SaaS platform losing enterprise accounts silently — support tickets gave early warning signals that no one had the bandwidth to act on in time.
Sentiment & signal tracking
Altrina monitors every conversation for escalation signals — repeated contacts, rising frustration scores, unresolved critical issues — and scores accounts by churn risk in real time.
Proactive alerts
Customer success and support managers receive instant alerts for at-risk accounts with full context: issue history, sentiment trend, account value, and recommended actions.
Resolution playbooks
Pre-built response playbooks guide agents through proven resolution paths for common escalation types, improving consistency and reducing time-to-resolution for complex cases.
